Refund policy
🔁 Refund & Returns Policy
💡 Not 100% happy? We’ve got you.
If you're not completely satisfied with your order, you can return or exchange it within 30 days of receiving your item — no questions asked.
📋 Conditions
- Items must be unused, in original condition, with all tags and packaging intact.
- Returns must be postmarked within 30 days of delivery.
🔄 How It Works
- Email us at go@windie360.com with your order number and shipping address.
- We’ll reply with the correct return address (based on your nearest warehouse).
- Package your item securely and include proof of purchase.
- Use a trackable shipping method — this helps both of us ensure it arrives safely.
🌍 Return Shipping
To start a return, please contact us first — we’ll confirm the correct address and instructions.
Returns are free from most countries.
Customers in the following regions will have the return shipping cost deducted from their refund:
- Hong Kong (HK)
- Japan (JP)
- Singapore (SG)
- Canada (CA)
- Switzerland (CH)
- Islands & special locations
🕒 Refund Timeline
Once your item arrives and is inspected, we’ll process your refund or exchange.
Please allow up to 30 business days for the process.
You’ll receive an email confirmation once your refund is complete.
🛠 Defective or Damaged?
We're truly sorry if your item arrived defective or damaged.
Please email us immediately at go@windie360.com with photos, and we’ll make it right as quickly as possible.
⚠️ Final Sale Items
Items marked as On Sale are final sale and cannot be returned or exchanged.
For delivery and shipping information, please visit our Shipping Policy.
Fair winds,
Windie Pro Crew