How can we help?
Most questions are answered below. If yours is not, a real person replies at the bottom of the page.
Orders & shipping
Delivery, tracking, customs and payment.
Where do you ship from and how long does delivery take?
Orders are processed within 1 to 2 business days. EU orders ship from our warehouse in Bulgaria and arrive in 3 to 7 business days. Orders to the USA and the rest of the world ship from our international hub and arrive in 7 to 14 business days.
Is shipping free?
Yes, on every order over €50, worldwide. Orders under €50 ship for a flat €9.90.
Will I pay customs or VAT?
EU orders: no customs, and your country's VAT is added at checkout, so the total you see is final. Outside the EU: prices exclude VAT and local import duties may apply on arrival, depending on your country's rules.
How do I track my order?
You get a tracking link by email as soon as the parcel ships. If it has not arrived within the delivery window above, email us with your order number and we will chase it.
Can I change my address or cancel after ordering?
Yes, if the order has not shipped yet. Message us on WhatsApp or email with your order number as soon as possible. Once a parcel is on its way we can no longer redirect it.
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay and Google Pay. Prices are set in euros and shown in your local currency; your bank may apply a small conversion fee.
I need it before a regatta. Can you rush it?
Tell us the event date on WhatsApp before you order and we will tell you honestly whether it can make it, and which shipping option gives you the best chance.
Products & warranty
Warranty, returns, manuals, spare parts and partners.
What does the 2 year warranty cover and how do I claim it?
Every Windie product is covered for 2 years worldwide against manufacturing defects. To claim, email us your order number and a short description or photo of the problem. Most claims are resolved by sending a replacement part or unit without returning the original. Full terms on the Global Warranty page.
Can I return or exchange a product?
Yes, within 30 days of delivery, unused and in original packaging. Email us with your order number and we will send the return address for your region. Returns are free from most countries; in a few regions the return shipping cost is deducted from the refund. Sale items are final sale. Details in the Refund Policy.
My product arrived damaged or is not working. What now?
Email us right away with photos and your order number. We replace defective or damaged items as fast as we can, usually without asking you to send anything back.
Where are the manuals and setup guides?
On our support pages: a step by step guide for the Windie Sailing Race Timer and a setup and support page for the handheld anemometer, including how to change units, sync timers and replace parts.
Do you sell spare parts?
Yes. Replacement vanes for the anemometer and extra straps for the race timer are sold on the site, so a broken part never means a new instrument.
Where can I buy Windie in person?
Through our dealers and sailing stores around the world. See the store locator for the nearest one. If you run a store and want to stock Windie, apply through our partner program.
Do you offer club, regatta or bulk pricing?
Yes. Clubs, race committees and coaching programs can request a quote for multiple kits or units. Email us with the quantities and roles you need to equip.
Do you work with athletes, coaches and creators?
Yes. We sponsor athletes and class leaders and work with coaches and on the water creators. Email us a few lines about who you are and where you sail.
Still need help?
You're welcome to contact us anytime. We answer within one business day, usually faster.
Fast, human, and always with a sailor's mindset.