Refund policy

🔁 Refund & Returns Policy

💡 Not 100% happy? We’ve got you.

If you're not completely satisfied with your order, you can return or exchange it within 14 days of receiving your item — no questions asked.

Conditions:

  • Items must be unused, in original condition, with all tags and packaging intact.

  • Returns must be postmarked within 14 days of delivery.

🔄 How it works

  1. Email us at Go@windie360.com with your order number and shipping address.

  2. We'll reply with the correct return address (based on the closest warehouse).

  3. Package your item securely and include proof of purchase.

  4. Use a trackable shipping method — this helps both of us.

🌍 Return Shipping

Returns are free from most countries.
Customers in the following countries will have return shipping deducted from their refund:

  • Hong Kong (HK)

  • Japan (JP)

  • Singapore (SG)

  • Canada (CA)

  • Switzerland (CH)

🕒 Refund Timeline

Once your item arrives and is inspected, we’ll process your refund or exchange.
Please allow up to 14 business days for the process. You’ll receive an email confirmation once it’s complete.

🛠 Defective or Damaged?

We're so sorry. Please email us immediately at Go@windie360.com so we can make it right.

⚠️ Final Sale Items

Sale items are final and can’t be returned or exchanged.